Terms & Conditions.
The practical agreement between us. Clear, fair, and written so you can actually read it.
About these terms
These terms apply when you use dawnedwards-jones.com, book with us, or buy anything from us. By doing any of those things you are agreeing to them. If you do not agree, please do not book.
Dawn Edwards-Jones is based in Cleveland, Queensland, Australia. Contact us at contact@newdawnwellness.health.
Programs, events and retreats
Programs, workshops, events and retreats have their own dates, inclusions, payment terms and cancellation conditions. These are set out at the point of booking and form part of these terms. Retreat and event deposits are generally non-refundable because we commit to venues and suppliers on your behalf, though places can often be transferred. Ask us.
Coaching and memberships
Coaching is a collaborative process. We bring our full attention, experience and care. We cannot and do not guarantee a particular outcome, because the results depend on your circumstances and your participation. Recurring memberships continue until cancelled in line with the terms shown when you join.
Payments
Prices are in Australian dollars and include GST where it applies. Payment is due as set out at booking. Payments are processed by our payment provider. If a payment fails we may pause access until it is resolved.
Refunds and your consumer rights
Nothing in these terms limits your rights under the Australian Consumer Law. You are always entitled to a remedy if a service is not delivered with due care and skill or does not match what we described. Outside of that, refunds are at our discretion and we will deal with you fairly. If you are unhappy, tell us.
Our content
The words, images, recordings, meditations, guides and program materials on this site and in our programs belong to us. You are welcome to use them for your own personal benefit. Please do not copy, resell, share or teach from them without our written permission.
Your content
If you send us a testimonial, review, photo or message, you give us permission to share it in our marketing, with your first name or initials. Tell us if you would rather we did not, and we will not.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of this site or our services. Where we are liable, our liability is limited to re-supplying the service or refunding what you paid for it. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence.
Other websites
We link to other sites and services. We do not control them and are not responsible for their content or their privacy practices.
Changes
We may update these terms. The current version is always the one on this page, with the date shown at the top. Changes do not affect a booking you have already made.
Governing law
These terms are governed by the laws of Queensland, Australia.
Privacy
How we handle your information is set out in our Privacy Policy, which forms part of these terms.